| Dear SoldierNet customer,
As you know from our recent emails, SoldierNet.com is in the
process of upgrading our service to you. We're also changing our
name, from SoldierNet to Email Command (www.EmailCommand.com).
If you did not receive our earlier emails, or if you would like
to review the details of our new features and service enhancements,
you may view a full explanation of the changes and the reasons
behind them here:
http://www.EmailCommand.com/upgrades.htm
As we mentioned in that first email, in order to implement our
improved services, we'll need to make some technical adjustments,
including moving (or "migrating") to a new web server
and email server. We're now ready to complete this migration.
Depending on the type of account you have with us, there may be
a series of short procedures for you to follow to ensure that
your services and stored email are moved to the new server quickly
and completely.
Before we begin describing these procedures, we want to assure
you that all of your stored email messages and settings will be
safe, and that you will have access to both the SoldierNet and
the Email Command systems for several weeks.
If you have any questions about our service upgrades or about
the migration process outlined below, please contact us at support@soldiernet.com
or phone at (650) 747-9672. We will be happy to assist you. Be
sure to include your SoldierNet email address in your message
and, if you are a ProMail customer, the name of your email client
software. This will enable us to provide accurate information
promptly.
Important note: To ensure that all of your stored information
will be fully protected, please be sure to complete these procedures
on or after December 7th and before December 20th. After
December 20th email and address book contacts that have not been
moved to the new server will be lost.
- If you have a MailForward account, you won't have to do a
thing. Your account will migrate automatically to the new server
and you should experience no disruption of service.
- If you have a WebMail or ProMail account, there are a few
simple steps you'll have to take to help us move your account
over to the new server. You'll find them outlined below. Please
note that it is very important that you follow this procedure
by December 20th to ensure that your service continues
uninterrupted and that none of your stored messages are lost.
To be on the safe side, please take a few moments on Sunday,
December 7th, or as soon as possible thereafter, to complete
the procedures outlined below.
If you're not sure whether you have a MailForward, WebMail or
ProMail account, you'll find that information on your SoldierNet
receipt (the email you received when you purchased your account).
If you cannot find this receipt or are not sure what type of SoldierNet
account you have, please contact us, at billing@soldiernet.com.
MailForward
Again, if you are a MailForward customer, you're all set. Your
account will be migrated automatically, and you should experience
no disruption of service. You can ensure your service has been
moved successfully by sending a test message to your SoldierNet
email address on or after Sunday, Dec 7th. If you receive that
email successfully, you'll know all is well.
WebMail
If you have a WebMail account, you will have to complete a few
short steps to prepare for the migration of your account:
Here's a brief overview. Detailed instructions are provided below.
1) preparing your stored email for migration;
2) initiating the migration by logging in to the new Email Command
site;
3) separately transferring your contact list (only if you use
our WebMail Contact List feature)
4) deleting your external mail accounts from the SoldierNet
system and adding them to the EmailCommand.com system (only
if you use our External Mail Collection feature)
It may sound complicated, but it's really quite simple and takes
just a few minutes. Step-by-step instructions are outlined below.
ProMail
If you have a ProMail account, you'll have to complete the same
quick procedures outlined for WebMail users. In addition, you'll
have to change the settings in your email client software to access
the new site. Step-by-step instructions are outlined below.
Here are your step-by-step migration instructions.These procedures
should take just a few moments. Please remember that if you have
questions or problems anywhere along the line, please contact
us at support@soldiernet.com
or phone at (650) 747-9672. We promise to respond promptly.
For WebMail
1) Preparing Your Stored Email for Migration:
When your account is moved to our new server, only the email messages
saved in your inbox will be included in the migration. This means
that in order to retain email messages stored in other folders,
you will have to move them into your Inbox folder. Here's the
easiest way to accomplish this:
a) Log in to your WebMail account.
b) Open any folder (other than your Inbox folder) that contains
messages you wish to save.
c) Select the message(s) you want to move by clicking the checkbox
to the left of the message(s) (or click "Select All"
if appropriate).
d) Select "Inbox" from the drop-down list next to
the "Move to" button.
e) Click "Move to." The messages you've selected will
now move to your Inbox.
f) Repeat this process for each folder containing messages you
wish to save.
g) Messages moved to your Inbox in this manner will be transferred
with your account to our new server.
h) Simply ignore any messages you don't wish us to move to the
new server. These messages will be permanently deleted two weeks
after our migration is completed.
2) Preparing Your Contact List/Address Book for Migration
If you use the Address Book feature of WebMail, you will also
have to manually export your address book/contact list. (If you
do not use, or do not wish to save, your WebMail Address Book,
simply skip this step and proceed to Step 3.) Here's how to move
your address book:
a) Log in to your WebMail account
b) Select "Preferences" from the list of links on
the left side of the screen.
c) From the “Preferences” page select the “Import
/ Export Addresses” link.
d) In the “Export Contacts” section of the “Import
/ Export Addresses” page, select “Netscape (LDIF)”
from the drop down list next to "Select an export format."
e) Click the "Export Now" button. If you're given
the option of opening or saving the file, click "Save."
f) You will be prompted to select a location on your hard drive
to temporarily store the resulting export file. Be sure to choose
a location on your computer that you can easily find when you
are ready to import your contacts into the new EmailCommand.com
WebMail application. Any location, such as "My Documents"
or "Program Files," is fine, as long as you can remember
it later. It's a good idea to make a note of the location you
select.
3) Preparing Your External Email Accounts for the Migration
(If you are not using the External Mail Collection feature of
your WebMail account, please skip this step and go directly to
Step 4.)
If you are using the WebMail External Mail feature, which allows
you to collect email from outside service providers through your
SoldierNet/Email Command inbox, you will have to manually delete
the settings from the SoldierNet server and re-enter them on the
new server. Here's how to delete the settings from the SoldierNet
server (instructions for re-entering them into the new servers
are found below)
a) Log in to your WebMail account
b) Select "Preferences" from the list of links on
the left side of the screen.
c) From the “Preferences” page select the “External
Mail” link.
d) You will see a table including information about each of
the outside email accounts you have linked to your SoldierNet
account, including your user name, the external email address
and your user preferences for each account.
e) Make a record of this information. Be sure to copy all information
clearly and accurately, as you will need it to re-establish
your accounts on our new server. You may find it easiest to
simply print the screen.
f) Click on the "trash can" icon to the right of each
account listing to delete the settings. Once you have deleted
all settings, you will jump to a web page displaying a set of
empty data entry fields (External Server, User Name, Password,
etc.). Do not attempt to fill in these fields. When you see
this page, it means you have deleted these settings successfully,
and your work here is done.
4) Logging In to the New Site
The final step in the migration process is to log in to the new
site and import your email, address book and, if necessary, external
server configurations, into the new system.
Important Notes: You should not begin this step until
you have completed all the steps listed above or until you have
completed the “Preparing Your Inbox for Migration” step,
above.
Here's how to transfer your email:
a) Go to our new URL, http://mymail.emailcommand.com
b) To log in to the site, you'll be asked for your email address
and password. Note that this is different from our original
site, where you were asked only for your username rather than
your complete email address. So if your username were “tigerman”,
and your email domain were “usjarhead.com,” you would
enter tigerman@usjarhead.com in the first field and your password
in the second field.
c) The emails you've saved in your Inbox (Step 1) will be automatically
migrated to your new account the first time you log in to the
new site. It's that simple. This one-time process may take a
moment. The length of the delay is, of course, determined by
how much email you've saved to be migrated.
Here's how to import your contact list/address book:
a) Log in to your new account at http://mymail.emailcommand.com
(see above)
b) Select the “Addresses” link on the left side of
the page.
c) At the top of the "Address Book" page, select the
“Import/Export” button.
d) On the “Import/Export” page, select the Netscape
file format option in the “Import from” section
e) Click the "Browse" button. This will open a "Choose
File" window giving you access to your hard drive.
f) Find the file containing your contacts/address book that
you saved in Step 2, above, highlight the file, and click the
"Open" button on the Find File window. You'll see
the file name appear in the "Select File" window.
g) Click "Import." That's it. Your address book/contact
list should now be moved to your new account. Click the "Addresses"
link on the left of the page again. You should now see your
address book and contacts. If you don't, please contact us and
we'll walk you through the process.
Here's how to re-establish your outside email accounts (for users
of our External Email Collection feature only).
a) Log in to your new account at http://mymail.emailcommand.com
(see above)
b) Select the "Account Options" link on the left side
of the page.
c) On the "Account Options" page, scroll down and
select "External POP Email."
d) Click on the "New Account" button at the upper
right hand side of the screen.
e) A pop-up screen will appear, asking your for the setting
information for your outside email account. Fill in the data
fields with the information you copied before you deleted this
accounts from the old SoldierNet site (please see Step 3, above),
and click "Save Account."
f) Repeat this process for each outside email account you wish
to connect to your Email Command inbox.
Please note: the POP User Password requested in the pop-up box
is the password you established with the email provider who
furnishes the service. So, for example, if you are connecting
an SBC email account, you must enter your SBC email password.
If you don't know or can't remember this password, you must
contact that email provider. Email Command is unable to access
or store passwords for email accounts held with outside providers.
For ProMail
Please follow all the procedures described above for WebMail customers.
In order to complete the migration of your email, you must login
to the WebMail interface before you use your email client software
the first time.
The only additional procedure you'll have to follow will be to
change the settings in your email client software to point to
the new Email Command services. Those settings should read as
follows for your new Email Command account (again, please do not
attempt to make these changes until you have completed all appropriate
steps described above):
User Name: You should now use your full email address for your
account name or user name; such as, jimbob@usjarhead.com.
Outgoing (SMTP) Server: smtp.emailsrvr.com
(be sure that the “my server requires authentication”
box is checked)
IMAP server connection: imap.emailsrvr.com
or
POP3 server connection: pop.emailsrvr.com
Important note: For each account you should set either
an IMAP server or a POP3 server. Not both. You can find details
about this process on our new website by going to our new FAQ
page (http://www.EmailCommand.com/faqs.htm)
and clicking on "Technical FAQs"
Test your new settings
That's it! Once you've completed these steps, test the system
by sending yourself an email, or having someone else send one,
to your new Email Command email address. And remember, if you
have any problems, or any questions at all, please feel free to
contact us, at support@soldiernet.com
or by phone at (650) 747-9672.
All the best,
David Kerley, CEO
SoldierNet/Email Command
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